Level 2 Customer Service Practitioner
Typically 12 months
- Level 2 maths and English
- If you don’t hold the above qualifications, previous experience will be considered when applying. If accepted, you should be prepared to complete the level 2 qualifications before you finish the Business Administrator Apprenticeship.
Flexible delivery options available.
Example:
- Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective.
- Know the purpose of the business and what ‘brand promise’ means
- Know the internal policies and procedures, including any complaints processes and digital media policies that are relevant to you and your organisation.
- Know the appropriate legislation and regulatory requirements that affect your business.
- Know how to use systems, equipment and technology to meet the needs of your customers.
- Understand types of measurement and evaluation tools available to monitor customer service levels.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
You will also be equipped to do jobs such as: Customer service agent; customer service advisor; customer service; associate; customer assistant; customer relations advisor; customer relations assistant; customer service representative; customer service rep
Contact us about apprenticeships
Whatever your ambition, there has never been a better time to come and start an apprenticeship with us.
Here at Innersummit, we offer a number of different courses and business services that can help you achieve your goals. Whether you’re looking to retrain for a new career, gain some new qualifications, or to learn some new skills to enter the world of work – we’ve got you covered.
We pride ourselves on offering courses that will give you the skills that employers look for. Let’s find your innersummit together.
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